Shipping and return policy

Verdevale Premium Tea Shipping Policy

Thank you for choosing Verdevale for your premium tea selections. We are dedicated to ensuring that your experience with us is seamless from browsing to brewing. Below you will find detailed information about our shipping procedures and policies.

Shipping Rates & Delivery Estimates:

- We offer free shipping for all UK orders. 
- Our aim is for products to arrive between 3 and 5 working days from the order date for domestic orders. International shipping times may vary depending on the destination.

Dispatch Time:

- Orders are processed and dispatched within 1-2 business days from the time the order is placed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Service:

- We utilize reputable courier services to ensure your order arrives in a timely and secure manner. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery's progress.

International Shipping:

- Verdevale ships internationally to select countries. Shipping rates and delivery times vary based on the destination. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.

Lost or Damaged Items:

- In the event that your order is lost in transit or arrives damaged, please contact us immediately at support@verdevale.co.uk . We will work with you to resolve the issue promptly, whether it be through a replacement or a refund.

Contact Us:

- For any questions related to your order or our shipping policy, please contact our customer support team. We're here to assist with any inquiries or concerns you may have.

Please note that our shipping policy is subject to change based on operational needs and in response to any changes in shipping regulations. We encourage our customers to review our shipping policy periodically for any updates.

At Verdevale, we're committed to ensuring that your premium teas arrive safely and as quickly as possible, allowing you to enjoy the exceptional quality and flavor we are known for